Minimal Install Instructions for TechIdManager

For a 5 day free trial or to start paid use of TechIDManager, these instructions should take about 30 minutes to go from nothing installed to a working TechIdManager deployment with 1 domain setup and 1 tech setup.

Additional domains should be added by repeating steps 19-25 and can be scripted by any RMM. Additional techs should be added by repeating steps 7-15 by the manager and tech. These are the minimal installation steps to get TechIdManager working. There are additional options and details available on some steps to further customize TechIdManager. We at Ruffian Software LLC attempt to provide a white glove installation service and process. We are happy to setup a meeting to do all these steps with you, and anyone in your company. If you want help, then book installation assistance.

Technician only version of install instructions are https://ruffiansoftware.com/install-instructions-for-techclient

Original TechFirst style instructions are https://ruffiansoftware.com/minimal_install_instructions_techfirst

Step 1 – 10 is only done by one person at an MSP, the manager at the MSP.
Steps 11 – 15 are done by each Technician on each Technician’s computer.
Steps 16 – 18 are only done by the manager who did step 1, and done once for each technician.
Steps 19 – 25 are done on each Domain Controller.
Steps 26 – 28 are the Rinse and Repeat to finish steps.

Step # What to do Expected Result
1 ONLY ONE PERSON DOES THIS STEP

Everyone at a company uses the same ClientID

Request a ClientID from https://ruffiansoftware.com/request-client-id

Email with your ClientID. Anywhere else in this document you see {Client ID} replace it with the GUID from the email.
2 Open https://www.RuffianSoftware.com RuffianSoftware opens in web browser
3 Click on the top menu TechIdManager -> Management Console Logon page for the management console open in web browser
4 Click “Register as a new user” and follow the instructions with the email used in step 1. Email to confirm registration.
5 Log in with the email and just created password You should see your ClientID and email on the main page
6 Click “Client Options” and set the “Company Name” is what you want included with each newly created username on client sites. For example “MyMSPCompany”, and make sure to “Save”. Company name updated to something you like.
7 Click “Techs” and then click “Create New Tech” You should see screen to enter a new user name for a tech.
8 Enter the username for a new tech.

  1. Username must be unique across your company.
  2. This name is combined with the “Company Name” just set above to make techs’ usernames at client sites.
    John.MyMSPCompany@client.com
You should see screen to enter a new user name for a tech. The tech will fill out all the other information when they go through the setup wizard for the TechClient.
9 Repeat for all the techs you want to create.
10 Click “Techs” You should see a list of techs in the management console with a status of “keychange”.
11 Download the latest TechClient from https://ruffiansoftware.com/releases TechClient_version_X.Y.msi downloaded to your computer
12 Run the TechClient_version_X.Y.msi file to install it TechClient installed on your computer
13 Run “Ruffian Software” -> “TechClient” from the start menu TechClient starts and shows a startup wizard.
14 Follow the setup wizard when TechClient starts for the first time. Passphrase is important, don’t forget it.

The TechClient Setup Wizard will ask for:

  • ClientID from above.
  • Username created by a manager above.
  • Your first and last name, which can used used in customized usernames at client sites.
All the information is filled out
15 Go the settings screen. “Hamburger” icon in top right corner, and “Export Keys” to a safe place. Private Key backed up somewhere safe.
16 Log in to the Management Console You should see your ClientID and email on the main page
17 Click “Techs” You should see a list of techs in the management console with a stauts of “pending” once they complete the TechClient setup wizard.
18 Click “Change to “active”” beside a tech’s name who is “pending” Once confirmed, their status should be “active”
19 Download latest DomainService from https://ruffiansoftware.com/releases DomainService_version_X.Y.zip file downloaded to your computer
20 Copy DomainService.zip to a domain controller DomainService_version_X.Y.zip file uploaded to a domain controller
21 Unzip DomainService.zip to a directory (c:\Program Files\RuffianSoftware) Directory with contents of zip file
22 Open an Administrator Command Prompt on the domain controller. Admin level command prompt open on the domain controller.
23 Change directory to the directory where zip file was unzipped.

cd “C:\Program Files\RuffianSoftware”

24 Install, setup options, and start the service (OU, FriendlyName, and RMMName are optional)

DomainService.exe install
DomainService.exe clientguid YourClientID
DomainService.exe ou NameOfOU
DomainService.exe FriendlyName “Searchable string”
DomainService.exe RMMName “2nd Searchable string”
Set other options…
DomainService.exe start

More details on the other options for DomainService are available https://ruffiansoftware.com/setup-of-techidentitymanager-for-domainservice.

A bunch of text will scroll by and it will end with:

“Service status: Running”

25 AzureAD Install Instructions TechIDManager.AzureAD installed
26 Click Refresh in the TechClient New credentials for the just installed Domain, show up in TechClient
27 Repeat steps with DomainService and TechClient as needed.

Tech Install Instructions:  https://ruffiansoftware.com/install-instructions-for-techclient

All techs are using TechIDManager to get their unique credentials to access clients domains, machines, and networks.
28 Once TechIdManager is working, other accounts that techs use to login to networks (shared admin account) need to be disabled, or password changed so only one person knows it. All techs only use TechIdManager to get credentials

Any questions – support@ruffiansoftware.com