For a 5 day free trial or to start paid use of TechIDManager, these instructions should take about 30 minutes to go from nothing installed to a working TechIdManager deployment with 1 domain setup and 1 tech setup.
Additional domains should be added by repeating steps 13-18 and can be scripted by any RMM. Additional techs should be added by repeating steps 2-5 by the tech and step 12 by the manager. These are the minimal installation steps to get TechIdManager working. There are additional options and details available on each step to further customize TechIdManager. We at Ruffian Software Inc. attempt to provide a white glove installation service and process.
We are happy to setup a meeting to do all these steps with you, and anyone in your company.
If you want help, then book installation assistance.
Technician only version of install instructions are https://ruffiansoftware.com/install-instructions-for-techclient
Current ManagementFirst style instructions are https://ruffiansoftware.com/minimal-install-instructions
| Step 1 is only done by one person at an MSP, the manager at the MSP. |
| Steps 2 – 5 are done by each Technician on each Technician’s computer. |
| Steps 6 – 12 are only done by the manager who did step 1, and done once for each technician. |
| Steps 13 – 19 are done on each Domain Controller. |
| Steps 20 – 22 are the Rinse and Repeat to finish steps. |
| Step # | What to do | Expected Result |
| 1 | ONLY ONE PERSON DOES THIS STEP
Everyone at a company uses the same ClientID Request a ClientID from https://ruffiansoftware.com/request-client-id |
Email with your ClientID. Anywhere else in this document you see {Client ID} replace it with the GUID from the email. |
| 2 | Download the latest TechClient from https://ruffiansoftware.com/releases | TechClient_version_X.Y.msi downloaded to your computer |
| 3 | Run the TechClient_version_X.Y.msi file to install it | TechClient installed on your computer |
| 4 | Run “Ruffian Software” -> “TechClient” from the start menu | TechClient starts and shows a startup wizard. |
| 5 | Follow the setup wizard when TechClient starts for the first time.
The wizard will need:
|
All the information is filled out |
| 6 | Open https://www.RuffianSoftware.com | RuffianSoftware opens in web browser |
| 7 | Click on the top menu TechIdManager -> Management Console | Logon page for the management console open in web browser |
| 8 | Click “Register as a new user” | |
| 9 | Enter the email used in step 1
Create a password Click “Register” |
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| 10 | Log in with the email and just created password | You should see your ClientID and email on the main page |
| 11 | Click “Client Options” and verify the “Company Name” is what you want included with each newly created username on client sites. | Company name updated to something you like. |
| 12 | Click “Techs” and click “Change to “active”” beside the tech’s name | You should see a list of techs who have completed the TechClient setup wizard, each with a status of “pending”. Once confirmed, their status should be “active” |
| 13 | Download latest DomainService from https://ruffiansoftware.com/releases | DomainService_version_X.Y.zip file downloaded to your computer |
| 14 | Copy DomainService.zip to a domain controller | DomainService_version_X.Y.zip file uploaded to a domain controller |
| 15 | Unzip DomainService.zip to a directory (c:\Program Files\RuffianSoftware) | Directory with contents of zip file |
| 16 | Open an Administrator Command Prompt on the domain controller. | Admin level command prompt open on the domain controller. |
| 17 | Change directory to the directory where zip file was unzipped.
cd “C:\Program Files\RuffianSoftware” |
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| 18 | Install, setup options, and start the service (OU, FriendlyName, and RMMName are optional)
DomainService.exe install More details on the other options for DomainService are available https://ruffiansoftware.com/setup-of-techidentitymanager-for-domainservice. |
A bunch of text will scroll by and it will end with:
“Service status: Running” |
| 19 | AzureAD Install Instructions | TechIDManager.AzureAD installed |
| 20 | Click Refresh in the TechClient | New credentials for the just installed Domain, show up in TechClient |
| 21 | Repeat steps with DomainService and TechClient as needed.
Tech Install Instructions: https://ruffiansoftware.com/install-instructions-for-techclient |
All techs are using TechIDManager to get their unique credentials to access clients domains, machines, and networks. |
| 22 | Once TechIdManager is working, other accounts that techs use to login to networks (shared admin account) need to be disabled, or password changed so only one person knows it. | All techs only use TechIdManager to get credentials |
Any questions – support@ruffiansoftware.com
