Workstation Agent Install Instructions

4.2

Install TechIDAgent.Windows on Workstation for creating unique accounts

These installation instructions explain how to install the TechIDManager PAM agent on either a domain controller, or Local Windows Computer. The purpose is to create unique accounts for each technician at an MSP- either domain accounts (when installed on a domain controller) or local accounts (when installed on a standalone machine).

These steps walk you through the manual installation of the TechIDAgent. The behavior of the agent will vary depending on whether it’s installed on a domain controller or a local computer.

Because automation is essential for MSPs, we provide example PowerShell scripts on the TechIDAgent download page to help you fully automate these steps.

Important:
Only install the TechIDAgent on one domain controller per domain. Installing it on multiple DCs for the same domain will cause issues. If you encounter problems, refer to our troubleshooting guide.

You can install the TechIDAgent on as many computers as you like to create unique local accounts for each technician. These computers can be joined to a domain or standalone. When installed on a non-DC, the agent creates local accounts only.

We, at Ruffian Software, Inc. are available to provide a white glove installation service and process. We are happy to setup a meeting to do all these steps with you and anyone in your company. If you need, or want, assistance, then book installation assistance.

The broad stroke of what we are going to do is download a zip file to a DC, extract it to a folder, and run some command lines from an administrator command prompt. You can use any folder you want, as long as you leave the folder you run the command lines on the machine, because that is where the TechIDAgent will run from as a service.

Step	What to do	Expected Result
4.2.1	Download latest TechIDAgent from https://techidmanager.com/releases	TechIDAgent_version_X.Y.zip file downloaded to your computer.
4.2.2	Copy TechIDAgent.zip to a domain controller	TechIDAgent_version_X.Y.zip file uploaded to a domain controller.
4.2.3	Unzip TechIDAgent.zip to a directory (c:\Program Files\Ruffian Software)	Directory with contents of zip file.
4.2.4	Open an Administrator Command Prompt on the domain controller.	Admin level command prompt open on the domain controller.
4.2.5	Change directory to the directory where zip file was unzipped. cd "c:\Program Files\Ruffian Software"
4.2.6	Install, setup options, and start the service (OU, FriendlyName, and RMMName are optional) TechIDAgent.exe install TechIDAgent.exe clientguid YourClientID TechIDAgent.exe ou NameOfOU TechIDAgent.exe FriendlyName "Searchable string" TechIDAgent.exe RMMName "2nd Searchable string" *Set other options...* TechIDAgent.exe start More details on the other options for TechIDAgent are available at https://ruffiansoftware.com/setup-of-techidagent-for-techidmanager/	A bunch of text will scroll by and it will end with: “Service status: Running”

Return to step 4 to install more agents.

Install More Agents

Workstation Agent Install Instructions

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