Deleted a tech, what next?

Deleting a tech from the Management Console is permanent. If you did this and didn’t mean to you can follow these steps to get the TechIDManager managed accounts back under the control of that tech.

1. Have a manager go into the management console and on the “techs” sections and create a new tech with the same name as the deleted tech.
2. On the Tech’s computer
   1. Delete, or rename, c:\users\{user}\RuffianSoftware
   2. Open TechClient
   3. Go through the Wizard
      1. Put in the correct “Client Guid”
      2. Put in the same “Name”, “First name”, “Last Name”, that they were using previously
      3. New keys will be generated.
      4. Save and upload this information as the last step in the Wizard. This will change the tech to “pending” in the management console.
3. Have a manager go into the management console and on the “techs” sections change the tech’s status to “active”
4. The previous accounts will be enabled and new passwords created for this user over the course of the next hour.

If you have any questions or need any assistance, let us know. We are glad to help.