TechIDManager is a new paradigm in privileged account management.
Watch and learn how it can help MSP and IT techs be safer, faster, and more secure.
TechIDManager manages the identities of MSP technicians across all of the unrelated domains, networks, and Azure tenants of a MSP’s clients. This is accomplished while complying with cyber security frameworks such as HIPAA, PCI, SOC, CMMC, NIST and CIS. TechIDManager offers account management in a manner that provides more security while requiring less effort by automating the tedious manual tasks usually associated with account management.
TechIDManager has 3 pieces.
DomainService and TechIDManager.Azure
Domain Service + Techidmanager.azure
The DomainService and TechIDManager.Azure run on the Domain Controller and Azure tenant of each client. It creates/disables/manages the accounts for technicians on an ongoing basis.
If you want to know more about how it works, contact firstname.lastname@example.org with any questions.
The TechClient runs on each technician’s computer (or mobile device) and shows the identities the technician uses to log onto each client domain.
This gets installed on each technician’s computer. Each technician has a unique encryption key that keeps their information safe so only they can see it. All information, sent or stored, is encrypted on the wire and while at rest.
The ManagementConsole and CentralHost are the cloud services that facilitate the communication between the DomainService and the TechClient.
It also provides the management interface for enabling/disabling technician accounts across all the networks with a single click and setting parameters for how all the identities are managed.
This runs on Ruffian Software’s cloud servers (hosted on AWS), and you don’t need to do anything to make it work.
With these three pieces, any MSP can easily create and control access to thousands of domains for an unlimited number of technicians.
Within an hour, a new technician can have accounts on all or any desired subset of the domains. Also, within an hour, all access for a technician can be disabled on all or any desired subset of the domains. This eliminates security threats from disgruntled former employees.
How much does TechIDManager cost?
TechIDManager is designed to be cost effective. The cost for the cloud hosted version can be found on the pricing page.
A 5% discount is applied for prepaying yearly. This includes unlimited email support and 1 hour of phone support each month.
What kind of support is available?
24/7 email support is available with a response time of less than 24 hours, Monday through Friday. Phone support is also available, 1 free hour per month, with a return call time of less than 24 hours, Monday through Friday.
White glove install, training, and support are available. Schedule a time by email: email@example.com