Documentation Archives - Ruffian Software

Putting TechClient on a second computer

September 13, 2022 by RuffianSoftware

Techs should use these instructions to put an installation of TechClient on a second computer to get access to the same set of credentials from two (or more) computers. You … Read more “Putting TechClient on a second computer”

Adding a Co-Managed tech

August 25, 2022August 25, 2022 by RuffianSoftware

Co-Managed: A situation where the MSP provides IT service to a company, and there is an employee of that company that also does IT service for that company. There could

Using non-US keyboard with TechIDManager

August 22, 2022August 15, 2022 by RuffianSoftware

By default TechIDManager’s TechClient that runs on Windows supports an standard US layout keyboard for the “Send Keys” functions. If you are getting the wrong characters typed with using “Send … Read more “Using non-US keyboard with TechIDManager”

DomainService- How to update versions

September 11, 2022July 13, 2022 by RuffianSoftware

TechIDManager DomainService does not do auto-updates. There are two reasons for this.

RuffianSoftware has chosen to NOT do remote code execution. This is for very specific security concerns and to

Migrate domain to a new server

April 28, 2022 by RuffianSoftware

Every now and then you will want to, or have to, migrate an AD from from domain controller to another. You can just uninstall DomainService from the old one and … Read more “Migrate domain to a new server”

Azure AD integration

November 23, 2022April 14, 2022 by RuffianSoftware

TechIDManager integrates with Azure AD to give MSPs the same ability to create a unique account for every tech on every tenant that they help manage. Each tech gets a … Read more “Azure AD integration”

Azure AD integration – How to update versions

March 30, 2022 by RuffianSoftware

Install Instructions for TechClient

April 4, 2022February 21, 2022 by RuffianSoftware

Techs should use these instructions to install the TechClient part of TechIDManager. You should use these instructions if your company has setup TechIDManager and you need to get added as … Read more “Install Instructions for TechClient”

A tech lost their computer | hard drive crashed | it was run over by a truck…..”Error Decrypting”……now what

September 15, 2022January 26, 2022 by RuffianSoftware

So you get a call from a tech, or they walk into your office, and tell you their TechClient says “Error Decrypting”. They say all my passwords are just “Error … Read more “A tech lost their computer | hard drive crashed | it was run over by a truck…..”Error Decrypting”……now what”

Minimal Install Instructions for TechIdManager

November 23, 2022December 10, 2021 by RuffianSoftware

For a 5 day free trial or to start paid use of TechIDManager, these instructions should take about 30 minutes to go from nothing installed to a working TechIdManager deployment … Read more “Minimal Install Instructions for TechIdManager”