Documentation
June 30, 2021
Replacing a lost Tech’s encryption key or forgotten Pass Phrase
The 2048 bit key the protects all Technician credentials is protected by a pass phrase. There are a few situation where a tech could lose access to the credentials. They forget the passphrase They lose the computer (or it gets destroyed, or stolen) and they get a[…]
April 13, 2021
AD-OU feature in DomainService piece of TechIdManger
New for DomainService version 1.90 is the AD-OU feature. This feature allows the managed privileged technician accounts to be created (or moved) to an OU (Organizational Unit) within the AD structure on your clients’ domains. If you bill based on the number of users, or want to[…]
October 8, 2020
Benefits of TechIdManager
Remote Access for IT technicians is a sensitive security issue with HIPAA, Credit Cards, and all clients who value their data. Remote access for IT technicians happens so often that it needs to be efficient. TechIdManager accomplishes these goals in several ways. To be efficient and secure,[…]
October 6, 2020
Explainer Video
A video is a great way to quickly convey information, to help someone understand a new concept, to entertain and educate at the same time. After all a picture is worth a thousand words, and a video is a thousand pictures. So a video must, by simple[…]
September 10, 2019
Deactivating a Technician
To deactivate a technician in a TechIdentityManager system do the following. Have a manager from your MSP/IT company uses the ManagementConsole to deactivate the technician. Logon to ManagementConsole Select the “Techs” page Click “Deactivate” for the new technician Within 1 hour of deactivating the technician they will[…]
September 10, 2019
Activating a new Technician
To add a technician to an existing TechIdentityManager system do the following. Have the technician install TechClient on their device using the ClientID that is unique to your MSP/IT company. Have a manager from your MSP/IT company uses the ManagementConsole to activate the technician. Logon to ManagementConsole[…]
April 18, 2019
Setup of TechClient for Version 1.X
TechClient is the piece of the TechIdentityManager system that is installed on the computers, and mobile devices, of each technician. TechClient retrieves and shows the passwords to the technician based on the local stored encryption key. Each tech has a unique encryption key so that only they[…]
April 1, 2019
Changing DomainService from x86 to x64
To change a the “bitness” of a DomainService client from x86 to x64. This might be required if the wrong version is initial installed or some other situation causes the need to change. Run “net stop RuffianDomainService” Run “DomainService uninstall” from the old install location. Move the[…]
March 29, 2019
Setup of DomainService for TechIdentityManager
This document describes how to setup the DomainService that runs on each domain (or workstation in a workgroup) to create and manage identities for technicians. Definitions: Target Machine – Domain Controller, or a machine not in domain, where identities will be managed Client ID – Guid[…]
March 29, 2019
Why create “Tech Identity Manager”?
We at Ruffian Software believe that the management of the identities (logins, password, and permissions) of IT technicians should not be a burden on the technician or the IT company or the company being serviced. The requirements of HIPAA and Credit Cards processing companies make that onerous[…]