The asymmetric encryption keys that protects all of a Technician’s credentials is protected by a pass phrase. There are a few situation where a tech could lose access to the credentials.
There are two options to recover from these situations. One if the tech has a backup of their keys, and one if they do not have a backup of the keys.
WITH BACKUP of KEYS 🙂
To recover from these situations if the tech has a backed up their encryption keys follow these steps.
WITHOUT BACKUP of KEYS 🙁
To recover from these situations if the tech does not have a backup of their encryption keys follow these steps. Be aware that doing this will lose all the passwords the tech has stored in TechIDManger. That encryption key is the only way to access the stored passwords. Replacing the keys with these steps will regain access to all the Managed accounts on all the agents, by making new passwords for the existing accounts for that tech.
If you have any questions or need any assistance, let us know. We are glad to help.
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