Another day, another breach, another downtime instance. Being a Managed Service Provider means being a target. As you provide more outsourced IT, the target grows. To address this, you bring on many tools to support your growing client base and cyber threat. This changes the ways you experience an interruption of service and the need for efficiency. Even minutes of downtime or productivity time can be costly by the thousands of dollars for an MSP.
Every tool in your stack has an effect on safety and efficiency. What can a Privileged Account Management (PAM) tool do to help you with these headaches?
First and foremost, Privileged Account Management takes privileged access a step further. Having a tool or process to manage privileged access is good but if the accounts themselves are not being handled properly, a significant weakness is still present (read more here .)
As it relates to security
-Encryption; it’s not just a fancy catchphrase, it has to be implemented to ensure proper information access.
-Have the option for Secure SaaS or Self-hosting; you must have the ability to keep complete control over data if needed and the assurance that cloud stored data can only be read by you.
As it relates to efficiency
-Downtime tolerance; your stack tools should still be accessible and allow you to get work done when you are offline. Your access needs often come at a time when your client’s network is offline.
-Intuitive searching capabilities; your stack tools should require fewer keystrokes and clicks, and help get the job completed faster.
Ruffian Software considered just these foundational pillars when they created TechIDManager. With RSA asymmetric key pairs and zero-knowledge storage for credentials, both cloud and self-hosted, clients are sure that only the person intended to see a set of credentials, can see that set of credentials. Credentials are securely cached locally; this provides the ability to access needed credentials offline and still maintain a zero-knowledge environment. With intuitive searching capabilities, TechIDManager works with you and only shows the credentials it thinks you are interested in right now, based on the windows you have opened.