Minimal Install Instructions for TechIdManager

For a 5 day free trial or to start paid use of TechIDManager, these instructions should take about 30 minutes to go from nothing installed to a working TechIdManager deployment with 1 domain setup and 1 tech setup.

Additional domains should be added by repeating steps 13-18 and can be scripted by any RMM. Additional techs should be added by repeating steps 2-5 by the tech and step 12 by the manager. These are the minimal installation steps to get TechIdManager working. There are additional options and details available on each step to further customize TechIdManager. We at Ruffian Software LLC attempt to provide a white glove installation service and process.

We are happy to setup a meeting to do all these steps with you, and anyone in your company.
If you want help, then book installation assistance.

Technician only version of install instructions are https://ruffiansoftware.com/install-instructions-for-techclient

Step 1 is only done by one person at an MSP, the manager at the MSP.
Steps 2 – 5 are done by each Technician on each Technician’s computer.
Steps 6 – 12 are only done by the manager who did step 1, and done once for each technician.
Steps 13 – 19 are done on each Domain Controller.
Steps 20 – 22 are the Rinse and Repeat to finish steps.

Step # What to do Expected Result
1 ONLY ONE PERSON DOES THIS STEP

Everyone at a company uses the same ClientID

Request a ClientID from https://ruffiansoftware.com/request-client-id

Email with your ClientID. Anywhere else in this document you see {Client ID} replace it with the GUID from the email.
2 Download the latest TechClient from https://ruffiansoftware.com/releases TechClient_version_X.Y.msi downloaded to your computer
3 Run the TechClient_version_X.Y.msi file to install it TechClient installed on your computer
4 Run “Ruffian Software” -> “TechClient” from the start menu TechClient starts and shows a startup wizard.
5 Follow the setup wizard when TechClient starts for the first time.

The wizard will need:

  • ClientID from above is needed.
  • Username that must be unique across your company. This name is combined with the company name to make the username at client sites. (John.MyMSPCompany@client.com)
  • Your first and last name, which can used used in customized usernames at client sites.
All the information is filled out
6 Open https://www.RuffianSoftware.com RuffianSoftware opens in web browser
7 Click on the top menu TechIdManager -> Management Console Logon page for the management console open in web browser
8 Click “Register as a new user”
9 Enter the email used in step 1

Create a password

Click “Register”

10 Log in with the email and just created password You should see your ClientID and email on the main page
11 Click “Client Options” and verify the “Company Name” is what you want included with each newly created username on client sites. Company name updated to something you like.
12 Click “Techs” and click “Change to “active”” beside the tech’s name You should see a list of techs who have completed the TechClient setup wizard, each with a status of “pending”. Once confirmed, their status should be “active”
13 Download latest DomainService from https://ruffiansoftware.com/releases DomainService_version_X.Y.zip file downloaded to your computer
14 Copy DomainService.zip to a domain controller DomainService_version_X.Y.zip file uploaded to a domain controller
15 Unzip DomainService.zip to a directory (c:\Program Files\RuffianSoftware) Directory with contents of zip file
16 Open an Administrator Command Prompt on the domain controller. Admin level command prompt open on the domain controller.
17 Change directory to the directory where zip file was unzipped.

cd “C:\Program Files\RuffianSoftware”

18 Install, setup options, and start the service (OU, FriendlyName, and RMMName are optional)

DomainService.exe install
DomainService.exe ou NameOfOU
DomainService.exe FriendlyName “Searchable string”
DomainService.exe RMMName “2nd Searchable string”
Set other options…
DomainService.exe clientguid YourClientID
DomainService.exe start

More details on the other options for DomainService are available https://ruffiansoftware.com/setup-of-techidentitymanager-for-domainservice.

A bunch of text will scroll by and it will end with:

“Service status: Running”

19 AzureAD Install Instructions TechIDManager.AzureAD installed
20 Click Refresh in the TechClient New credentials for the just installed Domain, show up in TechClient
21 Repeat steps with DomainService and TechClient as needed.

Tech Install Instructions:  https://ruffiansoftware.com/install-instructions-for-techclient

All techs are using TechIDManager to get their unique credentials to access clients domains, machines, and networks.
22 Once TechIdManager is working, other accounts that techs use to login to networks (shared admin account) need to be disabled, or password changed so only one person knows it. All techs only use TechIdManager to get credentials

Any questions – support@ruffiansoftware.com